Background of the Study
Tax administration plays a critical role in revenue generation and economic sustainability. In Nigeria, inefficiencies in traditional tax systems have historically contributed to low compliance, revenue leakages, and high administrative costs (Adebayo & Okoro, 2023). Digitalization is a transformative approach that promises to address these issues by enhancing transparency, efficiency, and accessibility in tax administration.
The Integrated Tax Administration System (ITAS) was introduced by the Federal Inland Revenue Service (FIRS) to modernize Nigeria’s tax administration. ITAS integrates automated processes for tax registration, filing, and payment, reducing manual interventions that often lead to delays and errors. Since its implementation, ITAS has been credited with increasing revenue collection, broadening the tax base, and reducing compliance costs for taxpayers (Eze & Mohammed, 2024).
However, challenges such as technical inefficiencies, limited taxpayer awareness, and resistance to change remain barriers to its optimal effectiveness. This study investigates the role of ITAS in improving tax administration in Nigeria, focusing on its achievements and challenges.
Statement of the Problem
Despite the introduction of ITAS, Nigeria’s tax administration continues to face issues such as low compliance rates, revenue leakages, and limited taxpayer engagement. While ITAS has the potential to transform the tax system, its impact has been constrained by challenges like infrastructure deficits, digital illiteracy, and inconsistent policy implementation (Adamu & Bello, 2023).
Existing literature often highlights the benefits of digital tax systems but provides limited empirical evidence on their effectiveness in Nigeria. This study addresses this gap by evaluating how ITAS has improved tax administration and identifying areas for further improvement.
Objectives of the Study
Research Questions
Research Hypotheses
Scope and Limitations of the Study
The study focuses on the role of ITAS in tax administration in Nigeria, with specific emphasis on its operations between 2023 and 2025. Limitations include access to proprietary ITAS data and the reliance on secondary data for analysis.
Definitions of Terms
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